Bob Jacobs, CTS, CTS-I, has joined Visionary as technical support engineer. The company is seeking to expand its in-house customer service and technical support operations, and Jacobs is tasked with providing personal assistance to system integrators.
Prior to joining Visionary, Jacobs served as an AV designer engineer for a prominent commercial integration company, where he worked closely with Visionary’s technology. Jacobs will provide Visionary’s customers with technical support and troubleshooting, systems design and integration, and technical training.
“Over the last 29 years, Visionary has built a reputation as a trusted and respected professional AV brand,” said Scott Freshman, chief operations officer, Visionary. “As part of our ongoing expansion, we’re strengthening our technical support department to provide personalised assistance to our integrators. We’re excited to amplify our team and cultivate customer relationships through tailored technical support, troubleshooting, systems design and training.”
“Visionary is a fast-growing leader in AV-over-IP technology. I’m excited to join their expanding team and contribute to the company’s mission of providing reliable, feature-rich AV-over-IP solutions with unparalleled technical support to integrators,” said Jacobs. “I am deeply passionate about exceeding customer expectations and building strong customer relationships.”
