Polycom has unveiled its new unified cloud solutions strategy, which includes Polycom Cloud Services, and Polycom Device Management Services (PDMS). These offerings provide new capabilities for enterprise customers to manage and measure their telephony devices.
Polycom also announced it will continue to deploy new cloud solutions for businesses, while adding solutions for service providers in the coming months. These new services allow users to simplify audio device lifecycle management by using the cloud to bring data and analytics to administer, monitor, and measure the growing complexity of audio devices within their organisations.
“Employees are solving problems together more than ever before by connecting from meeting spaces of all sizes from all over the world,"said Mary McDowell, CEO of Polycom. "As meeting technology innovation accelerates, so does the complexity. Polycom Cloud Services offer customers unique, informative, and actionable data that empowers IT professionals to understand the value of their meeting rooms and make smart technology decisions that create exciting, productive, and fun meeting experiences for their employees.”
PDMS for Enterprise, which is available now, enables IT pros to manage all their Polycom audio devices, including desk phones and conference room phones, from a single cloud portal. The PDMS-E portal enables enterprises to provision, update, and secure audio devices regardless of scale.
Polycom’s RealConnect interoperability solution will become part of Polycom’s Cloud Services in Q3 of this year. The RealConnect cloud service creates an interoperability layer for audio services, specifically Microsoft Skype for Business, that are used within a customer’s current environment using Polycom or other hardware. The RealConnect cloud service brings Polycom’s ecosystem to the cloud, offering customers choice and flexibility.
Polycom Cloud Services currently focus on audio devices and solutions, but the company plans to add support for enterprise customers to manage video conference devices in the same way by end of 2018. Expanding management capabilities to video endpoints is critical, as audio and video conferencing devices continue to converge in a single meeting room experience.
“Simplifying human to human connections is in Polycom’s DNA, so leveraging the cloud to enhance how our customers manage, measure, and use their voice, video, and content systems makes complete sense,” said Tarun Loomba, EVP, global solutions at Polycom. “Polycom Cloud Services streamline our ability to bring simpler and better experiences to our customers whose collaboration needs are growing every single day.”