Whitwam AVI has appointed Jack Baker as operations and project manager, having spent the past three years as the company’s maintenance manager. In his new role, Baker is developing tools and processes to improve onboarding, renewals and contract management, while overseeing maintenance operations across multiple client sites and coordinating engineering resources.
His background spans marine engineering, telecommunications and technical systems support, including roles at Virgin Media, Ultra Electronics and aboard several mega-yachts.
Baker said: “My engineering background has helped me bridge the gap between technical teams, clients, and business objectives. While I still enjoy the technology itself, I am equally passionate about building efficient teams and improving service delivery. Over the past few years, we have significantly developed the maintenance department, introducing clearer reporting, more efficient processes and a stronger focus on client retention.”
Shehzad Rehman, global IT director at INEOS Energy, added: “Jack’s visit came at exactly the right moment. With architects and tradesmen on site, having someone who could take our needs on the spot, not third hand, meant we adapted the project there and then, including adding a wall panel and extra AV sockets without a single change request. That’s rare.”
Andrew Pymm, technical director at Whitwam AVI, added: “Jack’s enthusiasm and commitment to supporting our maintenance customers has been refreshing. As the wider project team went through a limited reorganisation, it was clear that Jack’s capability and ‘can do’ attitude made him the perfect fit to bring focus to the wider team and support its continued growth.”
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