German automated lighting manufacturer GLP is extended product warranties by 12 months to help support its customers through the COVID-19 pandemic.
The company has rolled out an automatic 12-month product warranty extension for any GLP product whose original warranty was due to expire between April 1, 2020 and March 31, 2021. It has been using the hashtag #keepthelighton (and #KTLO) since the beginning of the pandemic.
“GLP recognises and understands that the vast majority of our products have been sitting idle for many months, and will continue to do so in anticipation of their next call to duty,” said Udo Künzler, managing director of GLP. “Therefore, we wanted to make a full show of support to our loyal customers, whose livelihoods depend on those fixtures being used.”
The year-long extension is being applied to every product within the GLP portfolio. Furthermore, in order to simplify the process, this extension has already been registered through every GLP office and those of their distributors. Customers need take no action in order to ensure that the extension will be applied.
“As a global manufacturer, supporting our customers and our products around the world is of paramount importance to us,” Künzler continued. “Whilst the pandemic continues to wreak havoc amongst our users, we wanted to bring a level of reassurance that they are not going to lose out on warranty status through the time that products are not being actively used.”
Any questions regarding this policy should be directed to the local GLP office, or GLP distributor.