New capabilities have been announced for Zoom Phone, Zoom Rooms and Zoom Meetings.
New features for cloud phone system Zoom Phone include the ability to elevate Zoom phone calls to Zoom video meetings without requiring each party to hang up and manually dial back in, while native integrations with charter members Five9 and Twilio enable efficient on-net SIP trunk peering and provide easy-to-manage call routing options to these cloud contact centre platforms.
In addition, various new solutions with hardware partners are intended to make it easier than ever to deploy Zoom Rooms.
For example, the Crestron Flex B Series Smart Soundbar paired with an enterprise-grade Crestron touchscreen as the controller, provides a native integration with Zoom Rooms for a great meeting experience; or Polycom Studio, a USB video conferencing bar with active speaker tracking technology consolidates a camera, microphone, and speaker into a single device, simplifying deployment and device management.
Finally, features new to Zoom Meetings include: real-time transcription, simultaneous interpretation and meeting notes summary (all from Q3 2019): and enhanced Microsoft Teams integration (from Q2 2019).
“After releasing Zoom Phone in January, I’m proud that we could follow on quickly with these valuable contact centre partnerships and our phone-to-video capability – a truly unique offering that stays true to our core as a video-centric platform. I’m also excited to announce the newest offerings from our Zoom Rooms hardware partnerships. We teamed up with these companies for the long-run because they share our vision for simple, versatile,and high-quality video-enabled workspaces, and these new solutions exemplify this goal,” said Oded Gal, head of product management for Zoom.
“Zoom is taking the UCaaS market by storm,” said Elka Popova, global VP of connected work research at Frost & Sullivan. “The innovative provider continues to lead the pack, launching compelling new products, useful features, and deep integrations at an astonishing pace – all with a clear eye on what both IT staff and end users really need in their business communications. I am particularly excited to see Zoom making good on its Zoomtopia 2018 promises with the new Zoom Phone capabilities as well as the tighter single-vendor Zoom Rooms solutions with partners.”