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SVFE Summit says engaging fans can mean more cash

Operators of sports stadiums have to be prepared to invest in fan engagement, was the message from the fan engagement panel and the Sports Venue and Fan Engagement Summit (produced by SVG Europe and sponsored by Clear-Com).

The expert panel said that large and smaller venues needed to be totally flexible in how they operated their sites, and as well as making the football fan feel completely at home in the build-up as well as during and after a game, the venue had to place the same degree of emphasis on supplying a board room, or exploiting some of their real estate for a major business event which might have 5,000 attendees.

Jeroen van Iersel, marketing manger at Amsterdam ArenA, said it wasn’t just that they had to switch from football to a giant music event there were also building and expanding the venue for much greater flexibility and adaptability. “This means handing 70-80 large conferences annually. But with break-out rooms for 20 or 5,000 people. But we want to make every visitor, for whatever reason, feel welcome and then convert that single visit to multiple extra visits.”

David Lowry, technical advisor at Belfast’s SSE Arena, said they were moving towards push-button changeovers with moveable seating, lighting and the other back-office flexibility, in order to boost appeal.

Paul Liscombe, head of technology at Bristol’s Ashton Gate Stadium, explained that putting in very high-capacity WiFi with 40Gbps trunking to ensure that the were ready for market demands and 4K coverage. They had also successfully hosted the AGMs for PwC and NatWest, with all the challenges they entailed. “Currently we are handling 30-40 such events a year, and it is growing.”

Lowry added that it was also important to remember that guests could range from toddlers to elderly folk, and the amenities also had to be fully flexible and appealing to everyone. “They need a great experience every time, so that the parents or grandparents, also have fun and enjoy the visit.”