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UK Atomic Energy Authority partners with Cinos for new UC telephony service

Based within the Cinos Cloud, system provides UKAEA with a "secure and reliable service" that delivers the "flexibility and robustness" needed to power remote working and collaboration

The United Kingdom Atomic Energy Authority (UKAEA) has partnered with Cinos to modernise and enhance its telephony and Unified Communications (UC) capability.

The new Cisco-powered sovereign UC telephony service, based within the Cinos Cloud, provides UKAEA with a secure and reliable service that delivers the flexibility and robustness needed to power remote working and collaboration. As part of the service, Cinos deployed a built-in internal emergency line, allowing urgent calls to be routed quickly and efficiently across the two sites.

Migrating 2,000 users and handsets across two sites, the service has enabled UKAEA to retain its existing investment in hardware and handsets, while delivering an enhanced collaboration service to end users. The service is integrated with Microsoft Teams, underpinning the Teams user experience with enterprise telephony capability. Now, calls can be made and received through a range of handsets as well as Cisco Jabber or Microsoft Teams, regardless of device or location.

“The challenge with our previous cloud-based solution was that it wasn’t very flexible,” said Andrew Hynes, head of CODAS and IT at UKAEA. “We needed a much more agile service to enable our staff to collaborate more effectively with the hybrid working approach that we implemented during the Covid-19 lockdowns.

“The support and expertise we’ve received from Cinos throughout the project has been fantastic. It was really important to us that the new solution would enable us to integrate Cisco telephony with Microsoft Teams and unify our services. Cisco Jabber has given us the best of both worlds and the level of engagement has been high.”

Dan Worman, executive director of Cinos, added: “For public sector organisations like UKAEA, having a flexible, reliable and robust unified communications service in place for employees is key, particularly with the need for hybrid working and being able to operate from any location. As we continue our partnership with UKAEA, we look forward to learning how the wider organisation can further benefit from the solution and how this will feed into innovation plans for the future.”