Polycom has announced several new services designed to help IT administrators make smarter decisions, drive adoption and protect their unified communications and collaboration investments.
The Polycom RealAccess services delivery platform uses a secure, cloud-based portal to give administrators personalised and near real-time data helping them analyse, manage and make evidence-based decisions about their collaboration environment.
“Organisations are making significant investments in collaboration technology, and because every organisation is unique, they need a partner who can build a solution that satisfies their business needs today and well into the future,” said Navin Mehta, Polycom senior VP of Global Services. “Polycom’s new services provide a clear roadmap for success from planning and evaluation through deployment and on-going operations. Having the right partner every step of the way helps our customers create better user experiences, which drives adoption and faster return on their investment.”
The Polycom RealAccess platform uses a set of applications to provide IT administrators with important data on utilisation, capacity and success rates. The platform improves solution performance by identifying issues quickly and proactively, which ultimately improves end user experiences.
“With the Polycom RealAccess services delivery platform, Polycom has changed the way we approach asset and capacity management,” said Laurent Chartier, global IT building manager at SCOR, a global reinsurance company. “By giving us the information, resources and analytics we need, in simple and easy to access ways, Polycom makes our decisions easier and gives us clear feedback on their impact.”
Polycom also has broadened its Managed Services offering to meet the needs of customers who want to outsource all or part of their video collaboration investments. This covers the Polycom RealPresence Platform and endpoints through monitoring, management, hosting and transformation services.
Organisations of any size adding enterprise voice to their Microsoft Lync (Skype for Business) deployments and using Polycom VVX business media phones will now have the benefit of Polycom’s VVX Services for Lync. These services help customers optimise their networks and infrastructure, familiarise administrators and users with the features of the device, as well as provide assistance from planning to going live and beyond.