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Case Study: New technology for incident response at Yorkshire Water

Yorkshire Water called on Saville – one of the UK’s most experienced providers of AV equipment – to utilise new technologies to enhance the way it responds to incidents. Here’s how it did it

Yorkshire Water is an award-winning water supply and treatment company servicing most of Yorkshire and parts of Lincolnshire and Derbyshire.
At its headquarters in Bradford, the company engaged Saville Audio Visual to provide a new technology solution to help deliver superior incident support ensuring the provision of essential services during challenging circumstances.

With a full complement of cutting edge technology the incident room is a key component in the successful management of all sorts of emergencies including flooding, burst pipes and pollution events. These essential services are aided by a new incident vehicle that can be deployed across the territory which is fitted with comprehensive video communication equipment that links back to the incident room.

Video wall

To provide maximum, flexible display facilities, Saville designed a 4×3 video wall housed in a bespoke media wall cabinet curved around two walls.

To ensure perfect fit and alignment, the video wall housing was subject to a meticulous offsite assembly and testing process before delivery and installation on site.
Featuring a touch user interface control, the system incorporates 12x 47 inch screens and a matrix switcher delivering video content from multiple sources. Sources include a video conferencing codec, wireless laptop screen sharing connectivity, multiple system PCs and auxiliary HDMI table connections, all connected via a 16×16 matrix processor.

An interactive 86-inch touch display, also housed in the curved cabinet, is provided in addition to the video wall, allowing real time annotation of content that can be shared over the VC link. The video wall configuration is managed via a master video processor, providing a number of options, including content in full 16:9 aspect ratio on the 3×3 section of the wall, individual content on any screen or any number of windows in widescreen 16:9 format.  


Careful attention has been paid to the importance of the audio elements within the system so the video sources have audio de-embedded from the native HDMI signal. These signals are then run to a digital DSP presentation mixer and the video conference audio is linked into a dedicated VC audio processor.
These processed audio sources are fed to a line amplifier powering four strategically placed ceiling speakers. The system is tailored to the room acoustics with a number of pre-set audio levels to match different applications and room usage scenarios.

Video conferencing

The VC system’s automatic camera is installed within the media wall. The system outputs dual HDMI video to the central processor, enabling both incoming video and live content to be displayed on the video wall.
The VC system is fully featured for both multi-site and Skype for Business usage.

With numerous operational scenarios that involve capturing audio from participants located in different areas of the room, four specialist ceiling-mounted vertical array microphones are used, enabling consistent high quality audio pick-up with no feedback.

Speaking about the new facility, Steve Roper, service delivery centre manager said: “It is essential that we are able to deal with incidents as swiftly and competently as possible and the new incident room with its state of the art technology will really help us achieve this. This new technology will provide us with better site visibility, instant access to shared information and improved communication channels, resulting in increased response efficiency and ultimately customer satisfaction.”

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