Ricoh has today (July 16) launched AV Managed Services – a new service designed to offer customers better control of their meeting room and workplace experience.
Part of an integrated service delivery model and infrastructure, Ricoh’s AV Managed Services have been designed to help customers make best use of space, improve the employee experience and achieve cost savings. The provision also helps businesses to realise low touch working practices needed in the post-pandemic business world.
Services relating to AV remote control, monitoring and troubleshooting have been created to keep workplaces running. The three packages from Ricoh – ranging from reactive response to remote monitoring all the way to the most comprehensive option of proactive monitoring, control and support – allow for smarter use of energy consumption, room booking functionality and device management. They are each quick to deploy and underpinned by Ricoh’s network of service engineers.
With a team of experts based at Ricoh’s AV Network Operations Centre in Warsaw, customers are supported with dedicated skills, tools and best practice in remote management. The facility provides a single point of contact to ease customer burden and provide a dependable resource.
David Mills, CEO, Ricoh Europe, commented: “The current conditions are tough for businesses, regardless of size and industry. Crucially, our track record of delivering as-a-service solutions and ability to offer global coverage means that customers receive leading managed services technology and support regardless of the challenges ahead.”
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Jonathan Mangnall, managing director EMEA, Utelogy, commented: “We are delighted to collaborate with such a reliable, renown and innovative technology partner with an unrivalled reputation for delivering outstanding managed services. Ricoh shares our obsession for delivering great customer outcomes and innovative solutions, which is why this is the perfect partnership. We look forward to a long and rewarding future of providing customers with the best meeting experiences augmented by world class robust support.”
Edward Hamilton, VP and general manager, communication services, Ricoh Europe, added: “This exciting development builds on our existing Managed Services for our Print, IT Services and Application Services. Our AV Managed Services customers are supported by a team of experts able to advise on the best way to optimise work environments. As a new centrally coordinated and managed service, we provide customers with a single point of contact for their AV deployment, procurement and technology needs now and into the future.”