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Legrand vows to up its game to better serve its customers

Customers of AV solutions specialist, will benefit from one go-to resource for all brands - plus a team of dedicated product specialists

Legrand, a leading provider of innovative mounting, racks and display solutions for various AV technologies, has unveiled a new Commercial AV go-to-market strategy to better serve its U.S. commercial integrator customers.

This new launch, scheduled for September 1, 2018, is designed to play to the strengths of its Commercial AV brands while leveraging an expanded sales team structure to help customers solve their AV integration challenges. 

At launch, customers will benefit from one go-to resource for all brands backed by a strong team of product specialists, additional inside sales support, channel experts and a group dedicated to driving sales leads to our customers. It also allows customers to leverage the collective strength of Legrand’s scale, and take advantage of the expanded portfolio of products and customer experience efforts across the company — all to ensure an amazing AV experience.

“Legrand is committed to serving the professional AV industry and we’re continually working to improve how we go to market in an effort to be the easiest partner to do business with. As we’ve continued to add brands to our portfolio, we realized it was causing complexity for our customers. That’s why we have been diligently gathering customer input, evaluating our markets and benchmarking successful models to ensure we are meeting their needs. We are excited to officially put this strategy into action in the coming months. We truly feel that we will be a better partner by building a sales and marketing structure that more closely aligns with our customer’s needs,” said Steve Durkee, SVP/GM, Legrand AV Division.

“Giving our customers a single contact responsible for their business is something they’ve been asking for as we’ve brought our Commercial AV brands together. Now they will have that one key contact as well as an expanded group of sales experts focused on their every need — from product specific information to opportunity development. We’re looking forward to working even closer with our customers to help solve their integration challenges,” added Mike Baker, SVP/GM, Legrand AV Division.

Over the next 90 days, Legrand will work to communicate and deploy the new strategy, which is effective September 1, 2018. Until that time, the current strategy and customer contacts remain business as usual. Legrand is focused on minimizing any disruption to its customers so will continue to communicate throughout the process.