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Why AI alone isn’t enough to unlock education’s potential

Roberto Hortal, chief product & technology officer at Wall Street English, on why AV technology needs to be used alongside AI in the classroom

There’s a lot of optimism around AI in education, but relying on AI alone won’t unlock its full potential. From my experience, the real challenge is that AI tools can’t deliver effective learning without the right environment. This is where AV technology plays a crucial role. It creates interactive, immersive spaces that help AI support educators rather than replace them. Without this foundation, overusing AI risks weakening the very skills education should be building. 

AI doesn’t teach, people do. Teachers bring empathy, judgment, and responsiveness that no algorithm can replicate. AI can help with routine tasks and data analysis, but it should never be positioned as a substitute for human-led learning. When AI tries to take the place of teachers, the result is often shallow. It may look efficient, but it strips the learning experience of meaning.

I’ve seen many organisations rush to roll out generative AI tools with no clear goals, hoping for quick wins. But more often than not, it creates more noise than value. Over-automation doesn’t just slow things down, it chips away at skills we should be protecting. 

In education, the stakes are even higher. If students rely too heavily on AI-generated content, they risk losing out on developing creativity, critical thinking, and problem-solving. These aren’t just ‘nice to have’, they’re the very things education should be building. 

AI SUCCESS
The success of AI in education depends just as much on the environment it’s used in as on the tool itself. That’s where AV technology becomes vital. Well-integrated AV tools like short-throw projectors, cameras, interactive whiteboards, and smart classroom systems help create immersive learning spaces that transform static, traditional classrooms into dynamic, engaging environments that go beyond just looking at a screen. 

These aren’t just visual aids. They’re enablers of active learning. I’ve seen classrooms where AV setups let students hop into a virtual taxi to practise language skills, or interact with a historical figure through projection and props. It’s learning that feels like travelling, without the cost or the logistical hurdles, and teachers remains central, guiding the experience, not sidelined by it. 

Hybrid learning is growing fast, but it only works if the right tech infrastructure is in place. Its success depends on more than just smart software. Even the best AI tool won’t make an impact if the classroom lacks a working camera, clear audio, or an easy interface. Without these basics, lessons fall apart, and learners get left behind. 

AV technology makes hybrid and tech-enabled learning feel connected. It helps ensure students at home and in the room get the same quality experience, and it gives teachers the flexibility to switch between formats without compromising the lesson. Without this, AI can’t reach its potential, and both teachers and students end up frustrated. 

AI is only impactful when the conditions around it are right. When AV tech enables clear, interactive experiences, and teachers are confident in using AI as part of their toolkit, learning becomes richer and more engaging. But when AI tools or AV tech are dropped into classrooms without training, support, or the right infrastructure, that promise quickly fades. 

This is why investment can’t stop at software. The hardware, interfaces, and the training to use them confidently are just as important. And they need to be accessible. If only some schools or organisations can afford the setup, the gap in educational opportunity will only grow wider. 

REAL OPPORTUNITY
The real opportunity isn’t in using AI to replace what educators already do well. It’s in giving them tools that enhance the work only they can do. AI and AV tech, when used thoughtfully and equitably, can help educators deliver more meaningful, engaging lessons. But the focus has to remain on people. 

This isn’t about chasing hype. It’s about choosing the right tools, creating the right environments, and supporting the teachers and learners at the centre of it all.