Midwich Group has. announced the launch of ‘Mi Insight’, a 24/7 monitoring service available for dealer partners globally. Part of the distributor’s ‘Mi Services’ offering, Mi Insight monitors and reports on all AV and unified comms and collaboration equipment within a system, including the various platforms running in the Cloud such as Microsoft Teams and Zoom.
The monitoring service tackles the complexities of managing an estate of AV equipment and UC systems by providing increased visibility and control across the entire network. With hybrid working dispersing AV kit over even more locations, Mi Insight allows dealers to see, in real time, when anything goes wrong and offering a service level agreement to identify any issues fast, regardless of where they are in the world.
“We are proud to support our global network of dealers with this truly unique service,” said Jon Dew-Stanley, director – technical, services and support at Midwich. “Mi Insight has been developed to give complete peace of mind to our dealers, allowing them to see in real time when anything goes wrong, ensuring it is handled quickly and appropriately. The single application provides complete visibility of an end users’ UC estate, digital signage systems, LED walls or presentation spaces, delivering unparalleled oversight over their networks. Additionally, the platform can also be white labelled to cater to different brand guidelines, meaning it is highly adaptable.”