Telstra Health’s MyCareManager, an integrated e-health solution recently launched in Australia, is using the Pexip Inifinity platform to provide clients with a face-to-face experience. MyCareManager assists disability, community, and residential age care providers in delivering efficient quality care from a distance.
“Given the increase in demand for aged care and disability services as well as the workforce shortages in the sector, service providers are forced to look at more efficient models of service delivery,” said Thilan Perera, MyCareManager general manager. “MyCareManager keeps clients and care providers connected with each other throughout the entire recovery process via easy-to-use online tools. The care team can use the platform to remotely manage medication administration, wound management, and monitor chronic conditions to help delay consumers’ entry into costly institutionalized care and avert unwanted hospital admissions.”
MyCareManager provides videoconferencing, remote monitoring and an information-sharing platform to clients, family members, and healthcare providers, to promote transparency and collaboration in the treatment and monitoring of illnesses or injuries. Available through an online portal, the solution enables telemonitoring capabilities via both Bluetooth-enabled health devices and videoconferencing applications. As a result, caregivers are able to better collaborate with clinic-based specialists, more effectively manage chronic disease, and reduce travel while helping clients manage their care within their own homes.
“When we evaluated the various videoconferencing platforms available, we considered several critical requirements,” explained Perera. “First, we needed a guarantee that all data transfers would remain within Australia. Also, the solution had to be compatible with WebRTC and integrate easily within our existing infrastructure. It had to be easy to install, simple to use, and cost-effective to deploy and maintain. Finally, it had to be interoperable with other UC technologies to allow our customers to leverage their existing investments. After a thorough review process, it was clear that the Pexip Infinity platform delivered on all of these requirements and more.”
Pexip Infinity’s videoconferencing capabilities enable MyCareManager to use both WebRTC and proprietary platforms such as Cisco and Microsoft Lync or Skype for Business by leveraging existing technology infrastructures and investments. Purely software-based, Infinity uses existing on-premise and cloud architectures to deliver video, audio, and data sharing applications that meet Telstra Health’s requirements of being easy to install and deploy, operate, maintain and, most importantly, use.
“Healthcare service providers are continuously looking for ways to maintain or increase their already extremely high levels of quality patient care, as well as opportunities to reduce their costs of operations,” said Simen Teigre, CEO and co-founder of Pexip. “By providing increased flexibility, a practically instant deployment process, and intuitive user functionalities, our software-based Infinity videoconferencing platform is perfectly positioned to help Telstra Health evolve the way healthcare providers care for remote patients. As the e-health trend continues to grow, we look forward to playing our part in facilitating the way people engage with care providers.”
