Visix has announced that is has chosen Microsoft Azure Cloud Services for its second-generation cloud platform – released later in Q3 2021 – and launched a new client support portal powered by Freshdesk. The digital signage specialist said that both platforms are being adopted to provide a better customer experience for its clients.
A major deciding factor was Azure’s load-balancing architecture that supports fast-growing digital signage deployments, according to the company. “We looked at Amazon AWS and Google Cloud, but ultimately, Azure offers the level of platform integration and scalability that our clients need for their digital signage systems,” said Sean Matthews, president and CEO of Visix.
The move will allow Visix clients to scale their content management system and add endpoints “without outgrowing platform resources”. Jill Perardi, the company’s director of professional services, added, “Our commitment to a superior customer experience demanded a better support platform. The new portal not only guarantees a smoother, more satisfying experience for clients, it also improves visibility and workflows for our team to solve customer issues faster.”