Midwich and its specialist LED division, PSCo, has announced they have been appointed as LG’s authorised service and repair centre for LED products, delivered through its value-added service department, MiSupport.
The partnership sees Midwich becoming the official service partner for in- and out-of-warranty repairs in the UK and Ireland, acting on behalf of LG Business Solutions. PSCo is already the official distributor and accredited technical and service delivery partner for LG LED across the UK & Ireland.
“We partnered with Midwich’s MiSupport because it has enabled us to widen our support coverage and will provide resellers with a clear process for LED product repairs,” said Michael Mclewee, UK & Ireland LED sales manager at LG. “As our authorised service centre, channel partners will receive the best possible support services for complete peace of mind when purchasing LG LED.”
The agreement permits Mi Support to provide UK warranty repairs on behalf of LG for clients and provide optional extended warranty and onsite assistance services including setup and de-rig.
Jon Dew-Stanley, director of technical, services and support at Midwich added: “We are pleased to have been selected by LG to become their official UK LED service and repair centre. This enhanced partnership will give customers access to the full aftercare package from MiSupport, which includes our enhanced warranty, technical assistance, helpdesk support and LED pixel repair service. We have you covered every step of the way.”
Currently, MiSupport has 3,710 warranty contracts live with the helpdesk operating 24 hours, five days a week, managing 80,000 technical support tickets per year.
