Digital Projection has announced it has opened four new service centres across Europe and added new partners in France, Germany, Benelux and Russia as part of a new network of Service Partners.
The newly approved Service Partners are MC&S, based in Düsseldorf and servicing Germany; CES, based in Lier, Belgium and servicing Benelux; Paris based ATM will be servicing the French market while Kreator AV in Moscow will be catering for Russia and CIS.
The Service Partners were selected for their specialism in high quality service and will work closely with Digital Projection’s service engineers in Manchester.
Fully up to speed on all the Digital Projection product lines sold in each respective market, the newly appointed Service Partners will provide a first line of response for customers based in each territory. The partners will have access to Digital Projection parts locally, and will follow the company’s procedures to service products and diagnose and fix faults, as well as offering additional local services such as on-site maintenance and training in certain locations.
The addition of these four new service centres further enhances the service available to Digital Projection customers from its Manchester HQ Service Team, which customers are still welcome to deal with directly should they wish. Additional prospective Service Partners are undergoing the selection process as Digital Projection plans to further expand the network by the end of 2016 with the aim of being closer still to its clients.
Trevor Middlemas, technical operations manager at Digital Projection, commented: “I’m excited that we have been able to widen our service presence in Europe to provide a highly qualified local support network in a time zone and language our customer base expects. Through a continued training programme these centres become an extension of Digital Projection service department and deliver the high level of service and support which we currently provide from our HQ. Service and support will still be available from Manchester to all regions both in Europe and globally.”