Black Box, a platinum certified solution provider for Zoom Rooms and Zoom Phone, has announced its recent certification to sell and implement Zoom Customer Experience (CX). Zoom’s CX solutions are designed to provide personalised customer experiences while enhancing agent productivity and operational efficiency.
Jim McKenna, vice president of strategic partnerships at Black Box, said: “The landscape of work is always evolving, and Zoom — with its flexible, feature-rich, software-based solutions — is an ideal addition to the modern workplace solutions that Black Box provides and integrates into contemporary workspaces.”
He added: “Vendors must be certified to sell Zoom CX, just like Zoom Phone and Zoom Rooms, and Black Box is now certified for all. This, coupled with Black Box’s renowned integration and support services, means we can offer a seamless experience with Zoom, enhancing overall communication for everyone involved.”
Zoom says the CX solutions are designed to provide real-time performance tracking, comprehensive reporting and customisable experiences, but that they also empower virtual and human agents with necessary information and tools, including video capabilities for enhanced customer interactions.
Brian Szep, director CX product management at Black Box, added: “Our ability to now offer end-to-end Zoom solutions, from Rooms and Phone to CX, allows us to tailor communication ecosystems that truly transform how businesses connect, both internally and with their customers. By expanding our expertise across Zoom’s entire platform, we’re uniquely positioned to help organisations create seamless, integrated environments that bridge the gap between internal collaboration and customer engagement.”
Mike Conlon, head of Americas channels at Zoom, commented: “It’s been great teaming up with Black Box. As a service-oriented business, Black Box goes beyond simply meeting the critical needs of modern workplaces and workflows by providing enterprises with advanced connectivity solutions. By becoming a Zoom Platinum Level partner, Black Box can more easily assist workers across the world in incorporating these robust tools thanks to their expanded knowledge and resources.”
