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Analog Way appoints new head of customer service

Analog Way has reinforced its commitment to customer service with the appointment of Jérôme Tancray who is tasked with improving both pre-sales and post-sales support.

Image converter and presentation switcher company Analog Way has appointed Jérôme Tancray (pictured) as new Global Customer Service and After Sales Support Director.

Based near Paris in France, where Analog Way’s headquarters are located, Tancray will develop customer service and will take charge of Analog Way’s worldwide technical support divisions.

Prior to joining Analog Way, Tancray worked in the medical instrumentation sector where he gained extensive experience in customer service. His goals at Analog Way will include the introduction of new tools and value added services to improve both pre-sales and after-sales service provided to Analog Way’s customers.

“I’m thrilled to now be part of Analog Way, a blossoming high-end manufacturer in the Pro A/V field, which is a fascinating sector,” said Tancray. “My mission at Analog Way is to take customer service to the next level with the intention of being more pro-active and closer to our customers’ requirements.”

“We are thrilled to welcome Jérôme as new Customer Service and After Sales Support Director,” said Adrien Corso, Analog Way’s CEO. “His expertise in BtoB customer support management will be instrumental in the development of improved customer service for Analog Way’s customers and partners worldwide.”