Remote-managed services provider Ihiji is launching its new software as a service (SaaS) tool, Ihiji ServiceManager, to an international audience here at ISE 2016. Designed to help integrators, security monitoring firms, and other companies and trades make their businesses more productive and profitable, Ihiji ServiceManager gives professionals the tools they need to set up and maintain recurring revenue service plans.
Research carried out by Ihiji showed that integration firms felt they did not have a consistent method for creating service contracts; had no contact system to determine which clients are covered for various levels of service; did not know how to track prospects or trouble tickets; did not have an effective method for sending monthly bills; and had no centralised place for all customer and site data or a centralised document repository.
In direct response to these hurdles, Ihiji ServiceManager allows integrators to set up and store service-plan information and data on all clients and sites and access it through a single, cloud-based system.
“Ihiji ServiceManager is a new SaaS solution that enables business owners to improve and profitably expand their businesses while significantly reducing the operational headaches associated with running a services business,” said Ihiji co-founder and CEO, Stuart Rench. “Best of all, at the end of every single month, firms utilising Ihiji ServiceManager get paid for their hard work.”
The tool also helps integrators with existing service businesses to streamline and amplify their efforts. Ihiji ServiceManager gives integrators and their team members, as well as other trades like security companies, everything they need to run successful and profitable support service businesses, including: contact management; service plan management; RMR billing; technical support tracking; and centralised project documentation.
Ihiji says that ServiceManager will soon provide current Ihiji Invision users access to a single, integrated user interface for both services. For Invision users, this represents an entirely new user experience design that is expected to help simplify the remote network management process even further.
Ihiji is exhibiting on the Control4 stand.