Symetrix is demonstrating AV-Ops Center, a remote monitoring and management tool specifically created to optimise composer-based DSP audio and control systems.
The cloud-based service receives telemetry from the system components and provides real-time metrics via a dashboard. Additionally, the system can send pre-set and custom commands to remote devices to optimise performance or troubleshoot.
Quinn Klarer, Product Manager at Symetrix, said: “We’ve focused on specific measurements and workflows that benefit AV integrators and users. Using map-based, multi-site monitoring, our customers deliver premium support from anywhere using any modern web browser.”
According to Symetrix, authorised technicians can review system performance and assign resources based on real-time data to solve problems before customers even notice them. Push notifications and integrations with popular messaging platforms like Microsoft Teams, Slack, and Google Chat, help technicians open and close tickets faster, and at lower cost, the company said.
The service is currently a fully functional beta-release and available free of charge. Additional premium features are in development and will be introduced later this year.
Stand number: 2W530
