While many exhibitors are announcing new products you can touch and feel, Epson is taking the opportunity presented by ISE to showcase a new pre- and post-sale service and support programme. According to the company, CoverPlus365 demonstrates Epson’s commitment to provide best-in-class service and outstanding local support to help give installation customers added peace of mind.
CoverPlus365 gives installation customers direct access to trained Epson experts, who can provide guidance and support at all stages, from pre-sales advice, to complex system integration and installation. They will also provide both training and advice to ensure customers have the necessary skills to identify and resolve faults quickly, should they arise.
With the new programme, customers will have access to spare projectors, lamps and filters to store on their site, helping provide maximum continuity and keep downtime to an absolute minimum, which Epson notes is ideal for business critical installations.
The European launch at ISE follows a successful trial in the UK.
“ISE provides us with the ideal venue for the launch of our new best-in-class service programme,” said Daniel Rose, product manager, Epson Europe (pictured). “CoverPlus365 provides our customers with unmatched service responsiveness and will help us cement our growing reputation for providing unrivalled support and assistance to the AV market.”