Jabra, a leading professional audio brand, has launched its Engage AI Complete, a new premier tier of its call centre software solution aimed at driving better customer conversations and outcomes for agents.
Jabra says that, with Engage AI Complete, call centre agents receive live coaching and automated call summaries, while supervisors gain real-time insights, sentiment analysis and powerful analytics tools.
The platform uses AI to transcribe conversations live, enabling agents to focus on the caller rather than note-taking. It also analyses not only what’s said but how it’s said, helping agents adjust their tone in real time.
Additionally, the platform uses AI to cut through background noise to ensure clearer conversations, powered by Jabra’s ClearSpeech technology.
Jabra launched Engage AI in 2022 to bring real-time tone monitoring and feedback to agents. In 2024, ClearSpeech was introduced, removing background noise from the customer’s end to improve clarity and reduce cognitive loads on agents.
Andreas Orebo Wenzel, VP of Engage AI at Jabra, said: “Our goal is simple: give every agent the ability to own their tone, elevate every conversation and make the most of every callWith Engage AI Complete, we’ve brought together years of voice research and generative AI innovation to address the core needs of the call centre. Engage AI Complete increases operational efficiency and improves both agent experience and customer satisfaction, allowing companies to get more from every call.”
Jabra Engage AI Complete will be available globally in June 2025. The original version, now called Engage AI Core, remains available at €25/$25 per user per month.
Jabra will be showcasing its Engage AI Complete solution at CCW Las Vegas 2025, June 9-12 (booth 838).
