Integrator Reflex is growing its project management capability as a direct result of customer feedback. Mike Jackman and Arran Rees join the team after a customer survey revealed that effective project management is a crucial factor in clients’ decision making processes.
Jackman (pictured) has a background in AV, particularly on the engineering side where he has spent the last three years. He feels he can use his technical knowledge to help customers make the right equipment choices, and has a clear understanding of how technology dovetails together on large projects.
Rees brings eleven years AV experience to Reflex, starting as a trainee installer and working up to project management. He believes this career path brings a real breadth of knowledge and experience that will benefit customers.
Both report to director of fulfilment Mike Atkinson, and their appointment brings the size of the project management team up to five.
According to the company, one example where Reflex’s project management really paid dividends for the client was a high profile installation at Kings College London. “For an installation of this nature, first class project management is vital,” said IT/AV programme manager Paul Layland. “From day one through to handover we were kept up to date on all key elements of the installation.”
“If a client is looking to invest several hundreds of thousands of pounds, it’s clear they want to feel confident that their chosen supplier will deliver the goods,” said Roland Dreesden, Reflex’s MD. “They appreciate it is complicated and want to know how we will deal with that. Having a project manager as a central communication point, who is accountable for all aspects of the finished job, gives clients real peace of mind. It is a much more cost-effective option than having a job stop for three days because they are waiting for an electrician.”