Tribune embraces the Cloud12 March 2014
Tribune uses Collabor8online to record all aspects of project documentation “in the Cloud”.
Tribune AVS is a specialist home automation and security systems provider based in the Northwest of England. Systems installed range from the simple and effective, through to the most stylish, innovative and technically challenging home automation systems available.
One aspect however remains constant; that is the company’s attention to detail and its desire to deliver first-class customer service from initial enquiry through to completion of project and beyond, including after-care, maintenance and ongoing customer support.
Tribune’s technicians are highly qualified and the company strives to keep them up-to-date with the latest developments and technology, however, they recognised that they could only deliver a truly effective service if those engineers were supported by a “back-office” system that allowed them access to all relevant project documentation at any time and from any place.
Furthermore, that they would only improve efficiency and delivery if they were able to monitor technicians’ progress across multiple jobs quickly and easily, have them record details of their hours and details directly from site using the latest technologies.
For a solution they turned to Collabor8online. Collabor8online allows the company to record all aspects of project documentation “in the cloud” so every aspect from quotation through specification and technical drawings is held in one central repository and can be viewed at a time necessary during project lifetime.
Tasks or jobs can be assigned to technicians and delivered directly to their mobile device, with comprehensive instructions to improve safety, performance and efficiency.
Furthermore, at the end of the project, completed project documentation including technical drawings are stored electronically, complying with soon-to-be implemented BIM (Building Information Modelling) standards, and providing an invaluable resource should any maintenance issues arise during the building’s lifetime.
“We’ve always embraced technology in our business and recognise that that legislation will soon be in place that will make compliance with BIM standards mandatory,” says Ross Burgess managing director of Tribune. “We are delighted to be ahead of the game in this area and feel sure that our business is already seeing the benefits.”