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Sennheiser unveils new IT call management solution – HeadSetup Pro Manager

Michael Garwood 26 September 2017

New cloud-based IT management solution for headsets and speakerphones helps busy IT departments keep in touch with their hardware

Audio specialist Sennheiser has today (September 26), launched a new cloud based solution , which allows IT managers to monitor, update and configure settings on multiple handset devices remotely 24/7.

The new HeadSetup Pro Manager solution, which works with compatible Sennhesier handsets only, is designed to takes the pressure off IT professionals, letting them “effortlessly stay in control” of their Unified Communications environments using a single online dashboard.

“The role of IT professionals is often made needlessly frustrating by the added, never ending challenge of tracking assets and keeping devices up to date. This can consume many valuable man hours and can also proof to be disruptive to the users,” commented  Andreas Bach, President at Sennheiser Communications A/S.

“With HeadSetup Pro Manager we have taken on this challenge with a secure and flexible IT Management tool that frees up your IT team to stay focused on higher value activity while delivering a seamless and secure Unified ommunications experience.”

The cloud-based enterprise SaaS (Software as a service) is hosted on Microsoft Azure cloud services and Microsoft Azure SQL/NoSQL databases. This, according to the German manufacturer, provides a scalable and resilient solution allows for highly secure control of remote devices, even across multiple sites through encrypted communication with a client on each user’s computer.

No sensitive data is stored. Sennheiser’s client application, HeadSetup Pro, works in the background to manage connected headsets or speakerphones with minimal distractions to the end user.

HeadSetup Pro Manager delivers benefits in three main areas – Asset Management, Update Management and Configuration Management.

Asset Management offers a detailed overview of all headsets and speakerphones installed in the company. From one location it is possible to receive an overview of both active and inactive audio devices to identify the registered owner and user. By offering visibility of assets, IT departments can more effectively manage resources to improve productivity.

Update Management provides a “flexible” and “cost effective” way to push out latest software updates to all Sennheiser headsets, at a time that’s most convenient to IT and users alike. It is possible to push new updates to an unlimited number of users or defined user groups from a single “easy to use” dashboard and to schedule automated updates in a way that causes minimal downtime and disruption to the business.

Configuration Management allows all settings to be controlled from the IT department, including centrally pushing configurations or lock specific specifications on wired and DECT wireless headsets to comply with regulatory compliance settings for specific groups or individuals from one single dashboard tool.

In addition, HeadSetup Pro Manager includes a report function, enabling IT managers to create reports on headset usage to gain full control of inventory and insights into the company’s UC environment.

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