Technical Account Manager
London
£38,000 to £48,000 – depending on experience
Description
To generate quotes for project enquiries that come in to our client’s Production Dept. and to maintain a constant communication with their clients to endeavour to win quoted and future work. The post holder will have a high level of attention to detail and be pro-active in generating new business for the dept.
Key responsibilities:
– Receive initial enquiries and filter as operationally required
– Create initial quotation / add headline items to Insphire
– Ensure pipeline documents completed and internal admin processes adhered to
– Keep all Insphire details up to date
– Ensure all customers are invoiced in good time and ‘cash’ customers pay in accordance with their pre-payment schedule.
– Attend site visits as required
– Work with Project Managers, Creative Producer & 3D Visualiser to generate design concepts and technical solutions to fulfil the client brief.
– Follow up quotes with clients
– Liaise with Venues and Suppliers
– Nurture existing clients and work with BDM to research and develop new business opportunities
– Work with BDM to maintain Venue relationships
– Attend site where possible for beginning of build to ensure client confidence and continuity and collect client feedback post event
– Maintain a constant awareness of profit margins and strive to increase them at every opportunity
– Work closely with individual Project Managers on each event to ensure smooth handover from quote acceptance to on site delivery.
– To work closely with all colleagues across our client to ensure customer satisfaction at all times.
– To contribute to the ongoing development of the Production Department through meeting attendance and input, training and the offering of ideas on possible areas for change, improvement and growth.
– An awareness of health and safety policies, risk assessments and have a proactive to implementing them
To be considered for this role you will possess the following:
Technical Skills:
Essential:
– Proven Account Management experience of clients from different market sectors (venues, agencies, corporate)
– This job requires high level of customer support skills and experience, both face to face and over the telephone/via email
– Comprehensive knowledge of current lighting, audio and video solutions and their applications, along with good working knowledge of power distribution and rigging systems
– Computer literate with excellent Outlook, Word and Excel skills
– Experience with Asset Management software
– High level of commercial awareness and financial management/reporting
– Up to date knowledge of all aspects of current H&S legislation
– Good working knowledge and experience of Microsoft Office, Visio and AutoCAD or other CAD packages
Desirable:
– Up to date knowledge of all aspects of current H&S legislation
– Experience of InspHire asset management software
Personal Competencies and Behaviors:
– Ability to work on multiple projects simultaneously
– Ability to support other team members with technical advice and support as required.
– Ability to interact effectively at all levels
– Good oral and written skills
– Relating to others and working as a member of a team.
– Deadline conscious-highly organised with the ability to prioritise and multi-task managing a challenging workload and meet strict deadlines
– Willing and flexible approach, with the ability to work on own initiative
– Excellent time management and planning skills, forward thinking and able to add value.
– To carry out your duties/responsibilities in a manner that reflects the Core Values of our client at all times
Hours Monday to Friday are expected to be worked flexibly to meet the requirements of the role and are delivered under the weekday overtime buyout. Evening work will be required as well as extended daily hours when the project requires it.
Apply
To apply for this vacancy, please email your CV to [email protected] quoting AVTE and REF: 11120
